Shipping times are determined by the delivery companies used to ship orders. Shipping times may be subject to unexpected delays due to weather, customs, etc. causing delivery times to be extended beyond the expected time frame.
For all of our International & US domestic shipping, we ship with American Standard Mail Service (USPS - www.usps.com), all Canadian orders are shipped through Canada Post (www.canadapost.ca). If your package has not yet been delivered within the expected time frame, please contact your local postal company first. Contacting them first will be a much more efficient for you to track down your parcel.
If you have contacted your postal company and are still having trouble locating your package, please email us at firstname.lastname@example.org